FAQ & Customer Support

If sending an email please provide your name, phone number and street address with city and state along with detailed information about your issue.

Generally, work begins within 2 weeks from when door hangers are placed.
Work will take place in the right of way area of properties.
Typically, work is done in 1-2 days, depending on the size of the property.
You should call the customer service line or email us for your area based on the info on this page.
No, work takes place in the right of way area. Permission to work in this area is governed by the city or municipality.
Yes, service should be available soon for your area. Please visit www.att.com/internet/fiber/ to learn more.
AT&T is upgrading facilities to provide high speed internet service in your area.
The work is being done to provide high speed internet capability for your area. These lines are located in the right of way area.
You should call the customer service line or email us for your area based on the info on this page.

Florida

Georgia

North Carolina

South Carolina

Texas